Street light out? Stop sign down? Pothole? Illegal dumping? Illegally parked cars? DC's 311 service is the point of contact to help resolve these neighborhood issues and get information on city government.  

There are many ways to use DC's 311 service:

  • 311 Online Portal –

  • The DC311 mobile app

  • Text "DC311"

  • Online Live Chat during standard business hours

  • Twitter @311DCgov

  • Call 311 or (202) 737-4404

After you submit a service request, you will receive a confirmation number. You can use that confirmation to check the status of service requests. You can also view your service request history by registering for an account online.

To view a map of citywide 311 requests, click here.

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